We start with a free consultation to understand your current setup, pain points, and goals. From there, we’ll walk you through your options and explain the pros and cons of each plan—whether it's hourly, monthly, or fully managed. Our goal is to find a solution that fits your workflow, budget, and long-term growth—without any pressure or upselling.

Yes, absolutely. We understand your needs may change over time, so we’ve designed our services to be flexible. Whether you want to scale up to a monthly plan as you grow or switch to hourly during a slower season, we make it easy to adjust without penalties or hassle.

Yes! While we're based in Reno, we work with clients across the U.S. through our Remote Support Plans. You’ll get the same fast, expert help—just delivered virtually. We can handle system setups, security updates, troubleshooting, and more through secure remote tools.

We keep it simple. If you're approaching your included hours, we’ll give you a heads-up and discuss whether it makes sense to purchase additional hours or upgrade your plan. You’re never locked in—we work with you to make sure your support keeps up with your needs.

Yes. We’ve been supporting medical and dental practices for nearly 20 years, and HIPAA compliance is built into everything we do—from secure backups and encrypted emails to protected networks and device-level security. We ensure your data—and your patients’ privacy—stay protected at all times.